Help: Report a problem with a payment

Kinds of dispute

• Card problem: for card payments, we can ask the card scheme to reverse the charge (a chargeback).
• Payment didn't arrive: we trace the payment with the receiving bank.
• I was scammed: if you were tricked into sending money, we look at whether you can be reimbursed.

Time limits apply to each kind. We're confirming the exact limits; if in doubt, tell us as soon as you can.