Monitor a provider's quality

Commissioning (adult social care, children's and housing): Monitor a provider's quality. Starts when: Monitoring schedule or a concern. Steps: Visit; Check CQC rating and notifications; Review complaints and safeguarding; Rate; Agree improvement. Done when: Every provider has a dated monitoring record and any improvement plan is tracked. Rules that apply: Care Act 2014; Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.