Respond to an ombudsman enquiry and carry out the remedy

Communications, FOI and complaints: Respond to an ombudsman enquiry and carry out the remedy. Starts when: The ombudsman opens an investigation. Steps: Provide information by the deadline; Comment on the draft; Carry out the remedy; Evidence compliance. Done when: The ombudsman records the remedy as complied with. Rules that apply: Local Government Act 1974 Part III.