Report an APP scam

Customer self-service: Report an APP scam. Starts when: Customer was tricked into paying. Steps: Report; Case opened; Claim assessed against reimbursement rules; Decision in 5 business days; Reimbursement or reasoned refusal. Done when: Decision is recorded within 5 business days and any reimbursement journal is receipted. Rules that apply: PSR Specific Direction 20 APP reimbursement.