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Decide an APP reimbursement claim

Fraud: Decide an APP reimbursement claim. Starts when: Customer reports a scam. Steps: Assess gross negligence and vulnerability; Check sending firm share; Decide; Reimburse within 5 business days or refuse with reasons. Done when: Decision letter is sent and any reimbursement journal is receipted. Rules that apply: PSR Specific Direction 20.

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