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Dispute a card transaction

Customer self-service: Dispute a card transaction. Starts when: Customer does not recognise a payment. Steps: Open entry; Dispute; Reason and evidence; Case opened; Provisional credit decision; Outcome letter. Done when: Case is opened with a chargeback id and the outcome letter is sent. Rules that apply: PSRs 2017 reg 75 to 77; card scheme rules.

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