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Report a lost or stolen card

Customer self-service: Report a lost or stolen card. Starts when: Customer loses a card. Steps: Call or app; Block card immediately; Review recent transactions; Order replacement; Receipt. Done when: Card state reads blocked within one second and the replacement order is receipted. Rules that apply: PSRs 2017 reg 72 and 73; BIAN Card Case.

Every capability, grid and graph, with demo data. Nothing real is changed.

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